Terms of service

⭐ Terms of Service — Pokilon.com

Welcome to Pokilon.com. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read these terms carefully before using our site.

⭐ 1. General Conditions

Pokilon.com reserves the right to refuse service to anyone for any reason at any time.
By using our site, you confirm that:

  • You are at least 18 years old, or

  • You have the permission of a parent/guardian

  • You will not use our products for illegal or unauthorized purposes

  • You will comply with all UAE laws when using our services

Any breach of these Terms may result in immediate termination of your access.

⭐ 2. Accuracy of Information

While we strive to provide accurate and updated information, Pokilon.com is not responsible for information on the site that may not be complete, current, or error-free.
All product descriptions, prices, and availability may change at any time without notice.

⭐ 3. Products and Services

We reserve the right to:

  • Limit the sale of products to any person, region, or jurisdiction

  • Adjust quantities, prices, or discontinue any product

  • Update product details, images, or specifications without notice

All products are intended for personal use and not resale.

⭐ 4. Pricing & Payments

Prices on Pokilon.com are listed in AED (United Arab Emirates Dirham) unless stated otherwise.

Accepted payment methods:

  • Cash on Delivery (COD)

  • Credit/Debit Cards

  • Other payment gateways available at checkout

We reserve the right to modify prices at any time.

⭐ 5. Cash on Delivery (COD) Policy

By placing a COD order:

  • You agree to be available at your provided address

  • You agree to answer courier calls and accept the delivery

  • Failure to receive the package may result in cancellation and restriction on future COD orders

Repeated refusal of COD orders may lead to account suspension.

⭐ 6. Shipping & Delivery

Delivery times vary by location:

  • Same-Day Delivery in Dubai (when available)

  • 1–2 Day Delivery Across UAE

We are not responsible for delays caused by courier companies, incorrect addresses, or customer unavailability.

⭐ 7. Returns & Refunds

Our 30-Day Money-Back Guarantee applies to most items.

Returns are accepted if:

  • The item is unused and in original condition

  • The product is damaged, defective, or incomplete upon arrival

Full policy: See Return & Refund Policy page.

⭐ 8. Order Cancellation

Pokilon.com may cancel orders for reasons including:

  • Out of stock

  • Payment failure

  • Incorrect address or phone number

  • Suspicious or fraudulent behavior

Customers may cancel orders before shipping by contacting support.

⭐ 9. User Accounts

When creating an account on Pokilon.com, you agree to:

  • Provide accurate information

  • Keep your login details secure

  • Take responsibility for all activity under your account

We reserve the right to terminate accounts violating these terms.

⭐ 10. Prohibited Uses

You are prohibited from using our site:

  • For illegal activities

  • To violate UAE laws

  • To harm, abuse, or exploit others

  • To upload viruses or malicious code

  • To collect personal data without permission

  • To spam or misuse support services

Violation may result in legal action.

⭐ 11. Liability Limitation

Pokilon.com is not liable for:

  • Delays in delivery

  • Misuse of products

  • Technical issues beyond our control

  • Any damages arising from incorrect use of our services

Our liability is limited to the value of your order.

⭐ 12. Privacy

Your personal information is handled according to our Privacy Policy.
By using our site, you consent to the collection and use of your data as outlined there.

⭐ 13. Changes to Terms

Pokilon.com may update these Terms of Service at any time.
The latest version will always be available on this page.

Continued use of the site after changes constitutes acceptance.

⭐ 14. Contact Information

For questions about these Terms:

📩 support@pokilon.com
📲 WhatsApp Customer Support (24/7)
🌐 www.pokilon.com