Shipping policy

⭐ Shipping Policy — Pokilon.com (UAE Version)

Thank you for shopping with Pokilon. We aim to provide fast, reliable, and safe delivery across the UAE. Please read our shipping terms below.

⭐ 1. Delivery Areas

We currently deliver to all locations within the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Umm Al Quwain

  • Ras Al Khaimah

  • Fujairah

⭐ 2. Delivery Times

📍 Dubai

  • Same-Day Delivery (on select items & cut-off times)

  • Standard Delivery: 1 day

📍 Other Emirates

  • Next-Day Delivery: 1–2 days

  • Remote areas may require additional time (2–3 days)

Delivery times may vary during holidays, peak seasons, or uncontrollable courier delays.

⭐ 3. Shipping Fees

✔ Free Shipping Across UAE

We offer free delivery on all orders.

✔ Cash on Delivery (COD) Available

COD is available for an additional small handling fee, depending on the courier.

⭐ 4. Order Processing Time

Orders are processed within:

  • Same day for Dubai orders placed before the daily cut-off

  • Next business day for all other orders

Once shipped, you will receive a tracking link via SMS/WhatsApp.

⭐ 5. Cash on Delivery (COD) Orders

For COD orders:

  • You must be available at your provided address

  • Phone confirmation may be required by the courier

  • If delivery is refused or the customer is unreachable, the order may return to us (RTO)

Repeated refusal of COD orders may lead to account restrictions.

⭐ 6. Wrong Address or Unreachable Customer

If the customer provides:

  • Incorrect address

  • Invalid phone number

  • Is unreachable at delivery time

The courier may return the package.
Return fees may apply.

⭐ 7. Shipping Delays

Pokilon is not responsible for delays caused by:

  • Extreme weather

  • Courier logistics

  • Incorrect customer information

  • Peak shopping seasons (Eid, Ramadan, National Day, etc.)

We always work closely with couriers to minimize delays.

⭐ 8. Tracking Your Order

After shipping, you will receive:

  • SMS tracking link

  • WhatsApp update (if enabled)

  • Email confirmation

You can track your parcel in real-time until delivery.

⭐ 9. Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing items:

  • Contact us within 48 hours

  • Provide a photo/video of the issue

  • We will replace the item free of charge or issue a refund based on your preference

⭐ 10. Contact Us

For any questions about shipping:

📩 support@pokilon.com
📲 WhatsApp Customer Support (24/7)
🌐 www.pokilon.com