⭐ Return & Refund Policy — Pokilon.com (BAE Version)

Thank you for shopping with Pokilon. Your satisfaction is our top priority.
If for any reason you are not fully satisfied with your purchase, we offer a 30-Day Money-Back Guarantee under the terms below.

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⭐ 1. Returns (Within 30 Days)

You may request a return within 30 days of receiving your product if:

• The item is unused and in original condition, or

• The product arrived damaged, defective, or not functioning properly.

To initiate a return, please contact:
📩 support@pokilon.com
📲 WhatsApp Support (24/7)

We will guide you step-by-step.

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⭐ 2. Refunds

Once your returned item is received and inspected, your refund will be processed within 3–5 business days.

Refunds are issued to the original payment method or via bank transfer for Cash on Delivery orders.

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⭐ 3. Cash on Delivery (COD) Orders

For COD customers:

• If the customer refuses delivery, return shipping fees may apply.

• Refunds for returned items (accepted & inspected) will be made via bank transfer.

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⭐ 4. Damaged or Faulty Items

If your item arrives damaged or faulty, Pokilon will:

• Replace the item for free, OR

• Issue a full refund

Please send a photo/video showing the issue to speed up processing.

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⭐ 5. Non-Returnable Items

We cannot accept returns for:

• Used or heavily damaged items

• Items missing accessories (pens, stand, cable, cloth)

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⭐ 6. Return Shipping Costs

Return shipping fees are:

• Covered by Pokilon if the item is defective

• Paid by the customer for change-of-mind returns

Return fees in the UAE: 10–15 AED.

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⭐ 7. Delivery Refusal / Wrong Address (RTO)

If delivery is refused or address/phone information is incorrect:

• The parcel returns to us (Return to Origin)

• Return shipping fees may be deducted from your refund

This is standard UAE courier policy.

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⭐ 8. Contact Us

For any questions:

📩 support@pokilon.com
📲 WhatsApp Customer Support (24/7)
🌐 pokilon.com